Purpose-built for modern DME delivery workflows
Routing, dispatch, and delivery run inside NikoHealth, so there’s no second app to buy, learn, or maintain.
Each order already has the patient, address, and equipment, so routes build without exporting or retyping anything.
The NikoHealth delivery app for iOS and Android updates route changes, signatures, and truck inventory in real time.
Signatures, photos, and documents captured at the door go straight to the patient record, ready for same-day billing.
Turn completed deliveries into faster, more accurate billing with simple, secure delivery workflows that include digital signatures, photo capture, and real-time proof of delivery documentation.
Dispatch, track, and manage deliveries from one connected platform. Scale without limits using unlimited zones, routes, and stops, while managing your entire delivery operation from one centralized dashboard.
Automate, plan, and optimize routes with dynamic territories, real-time visibility, and delivery zones that reflect your service coverage areas. Smarter route planning and dispatch management, all in one place.
Give drivers real-time route updates and live delivery tracking on the go. Capture digital signatures, photos, and delivery documentation directly from the app, while keeping inventory and delivery activity connected in real time.
Replace spreadsheets, double entry, and disconnected tools with a single streamlined workflow from order creation through delivery and billing. NikoGo is built into NikoHealth, not bolted on: orders, inventory, routes, documents, and claims share the same data and the same login.
Role-based access, encrypted PHI, and complete audit trails. NikoHealth is SOC 2 Type 2 and HIPAA-aligned, so patient data captured in the field is protected the same way it is in the office.
SOC 2 Type 2
HIPAA-aligned
Role-based access
Encrypted PHI
Complete audit trails
DME delivery software plans routes, dispatches drivers, and captures proof of delivery for durable medical equipment. Unlike generic routing tools, it ties each stop to the patient order, the equipment on the truck, and the documentation Medicare and other payers require.
NikoGo is NikoHealth’s delivery, routing, and dispatch solution for HME/DME providers. It covers route planning, real-time dispatch and driver tracking, a driver mobile app, digital proof of delivery, and same-day billing, all inside the NikoHealth platform.
NikoGo groups stops by your service areas, then automatically builds routes for each driver. Dispatchers can move stops between routes and push updates to drivers’ mobile app in real time when same-day orders or cancellations come in.
For direct delivery by the supplier, the POD must show the beneficiary’s name, delivery address, a description of the items, quantity delivered, date delivered, and the beneficiary’s or designee’s signature (Noridian JD DME). Suppliers must keep POD records for 7 years from the date of service. NikoGo captures these details in the driver app and files them to the order.
No. Medicare prohibits suppliers, their employees, or anyone with a financial interest in the delivery from signing on the beneficiary’s behalf. A designee such as a spouse or neighbor can sign, and their relationship to the patient should be noted on the delivery record.
As a general Medicare rule, yes: the date of service is the date the patient received the item. If both the supplier and the patient enter a date, the patient’s date counts. Shipped items and deliveries in anticipation of hospital discharge follow separate rules.
Missing signatures, missing dates, and illegible PODs are common reasons DME claims are denied. NikoGo captures a digital signature, date, and photos at the stop and attaches them to the order immediately, so billing isn’t working from incomplete paper tickets weeks later.
Drivers get turn-by-turn navigation, live route updates, and stop details with estimated arrival times. At each stop they can check in, mark a stop as missed, capture signatures, photos, and documents, collect payments, and update inventory.
Yes. NikoGo is built into NikoHealth, so delivered equipment updates inventory and a completed delivery feeds directly into billing. There is no export or re-entry between systems.
Yes. NikoHealth includes NikoGo, a delivery and dispatch solution with a native mobile app for drivers. It handles route planning, real-time tracking, digital proof of delivery, field payments, and same-day billing in the same platform as intake, orders, inventory, and RCM. Learn more about NikoGo.
